What Is Doba's After-Sales Protection Service?

Learn what Doba's After-Sales Protection Service covers so you can protect eligible orders against common post-purchase issues before they become costly disputes.

If you are placing orders through Doba and want more protection against common after-sales problems, we offers an optional After-Sales Protection Service during checkout. This service is designed to reduce the financial impact of a few high-friction post-purchase scenarios that can otherwise turn into lost revenue, chargebacks, or customer disputes.

Quick answer: Doba's After-Sales Protection Service is an optional checkout add-on that can help protect you against two common after-sales issues: delivered-but-not-received disputes and no-reason return requests.

What the service is designed to help with

The source copy for this service focuses on two recurring e-commerce problems:

• a package is marked as delivered, but the customer says it never arrived
• a customer asks for a no-reason return because they changed their mind about something like color or size

These scenarios can create after-sales friction even when the original order was processed correctly.

Delivered but Not Received Protection

This protection option costs 2% of the order amount.

If the eligible issue qualifies, Doba will reimburse:

• 100% of the actual amount paid for product and shipping
• up to $300

This option is protection against one of the most common post-delivery dispute scenarios.

No-Reason Return Protection

This protection option costs 5% of the product value.

If the eligible issue qualifies, Doba will reimburse:

• 50% of the actual product cost
• up to $250

This option is designed for situations where a customer wants to return an item without another qualifying issue beyond changing their mind.

How to add protection to an order

You can add the service directly during checkout:

1. Place your order on Doba.com as usual.
2. On the checkout page, look for the After-Sales Protection Service option.
3. Check the box for the protection service you want.

When this article is most useful

This article is the right fit when you are trying to decide:

• whether to add protection before placing an order
• what kind of post-purchase issues the service is meant to address
• whether delivered-but-not-received and no-reason return risks are covered differently

If the order has already been placed and you are trying to follow a refund or issue-resolution path, move next to the order-support or refund-tracking articles.

What to do next

• Still deciding whether to buy protection? Compare the risk of common after-sales disputes with the extra checkout cost.
• Already placed the order and now have a dispute? Move to the order or supplier support articles.
• Trying to follow a refund request? Use the refund-tracking article next.

The most important thing is to add the protection during checkout if you want it tied to that order.