How does the shipping process work?

All orders will be sent to the supplier within one business day.

Once the order has been funded, the status goes to Awaiting Supplier Acceptance.

After the order receives a tracking number, the status will move to Shipped.

When you have been given the order tracking number, you can enter it in Google search & find the carrier or you may also go to the carrier’s website whether it be UPS or FedEx, website and enter in the tracking number there to see the status of your order.

If you have any questions or concerns about the status of your order, you can reach out to our support team for further assistance.

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Shipment Status Definitions:

Payment Pending: Order is awaiting payment from the Retailer.

Funded: Payment for Order has been received.

*Once the order has been funded, cancellations are not guaranteed but a cancellation request may be submitted* ​

Awaiting Supplier Acceptance: The order has been sent to the supplier & is awaiting shipment.

Shipped: The order has been shipped and Tracking Number has been entered.

Completed: The payment for Order has gone through. 

*When the status changes from Funded to Completed, you will receive an email to the email address on file notifying you of the change in status*

*The charge for the order stays as an authorization until the item ships. Once the item has shipped, the authorization will change to an actual charge*

Canceled: Order was canceled by the Supplier. Possible reasons:

Item is: out of stock or discontinued