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How to Check, Change, or Cancel Your Doba Subscription

If you are trying to understand a Doba charge, your subscription settings are the first place to check. Most plan changes, renewals, and cancellations are managed from the Pricing Plan area.

Quick answer: To review or manage your Doba subscription, log in and open Pricing Plan. From there, you can confirm your current plan, upgrade, cancel, or stop future renewals. If you want to downgrade, cancel the current plan first and then subscribe to the plan you want.

Check your current plan first

Start by opening Pricing Plan in your Doba account. This is the best place to confirm:

  • whether you are on a trial or a paid plan
  • whether your subscription is currently active
  • whether a recent charge was likely a renewal or a plan change

If you are reviewing a billing question, this should always be your first stop.

How to upgrade your plan

According to Doba's FAQ, the upgrade flow is handled from Pricing Plan:

  1. Log in to Doba.com.
  2. Click Pricing Plan in the left navigation.
  3. Choose the plan you want.
  4. Click Upgrade Now.

What to check: If you recently upgraded, compare the upgrade timing to the billing date you are questioning.

How to downgrade your plan

Doba's FAQ notes that if you want to downgrade, you should cancel your current plan first and then subscribe to the plan you want.

This matters because a downgrade may not appear as a simple one-click swap. If you are comparing charges, keep that flow in mind so you do not mistake a cancellation-plus-new-plan change for an unexpected billing event.

What to check: Look for a cancellation step followed by a new plan subscription instead of a direct downgrade action.

How to cancel your subscription

Doba's FAQ gives this cancellation path:

  1. Log in to Doba.com.
  2. Open Pricing Plan.
  3. Open Actions.
  4. Click Cancel Subscription.

If you need the full terms before you cancel, review the Fees and Cancellation Policy.

How to stop automatic renewal

Doba's FAQ explains that stopping automatic renewal follows the cancellation flow in Pricing Plan. During cancellation, you may be able to choose:

  • cancel immediately
  • cancel at the end of the current billing cycle

That choice affects whether another renewal charge appears.

What to check: Make sure you understand whether your cancellation takes effect right away or only after the current billing cycle ends.

Best practices before your next billing date

If you want fewer billing surprises:

  • review your plan before the trial ends
  • check your renewal timing before the next billing date
  • choose immediate cancellation or end-of-cycle cancellation carefully
  • save any confirmation details after changing your plan
What to do next
  • Trying to understand a charge? Start in Pricing Plan and compare your billing date to recent plan activity.
  • Trying to avoid another renewal? Use the cancellation flow before the next billing cycle starts.
  • Trying to downgrade? Cancel the current plan first, then subscribe to the lower plan you want.

Still not sure whether a charge came from your subscription or an order? Check Pricing Plan first, then compare it with Purchase Orders.